Google glasses virtual reality technology brings convenience to medical institutions
According to foreign media reports, digital technology is changing the process of doctors and patients. A medical institution represented by SutterHealth tried to assist doctors with the aid of augmented reality (AR). Three years ago, Dr. Albert Chan, SutterHealth's head of digital patient experience, decided to collaborate with Augmedix to introduce Google Glass, a high-tech device for patient care.
(SutterHealth Medical Group collaborates with AR startup Augmedix to allow doctors to wear Google Glass for diagnostics. Photo: Augmedix)
Thanks to the convenience brought by virtual reality technology, SutterHealth now has more than 100 doctors wearing Google glasses for patients.
In the past three years, SutterHealth's doctors have received more than 175,000 patients who came to seek treatment with the help of Google Glass. Doctors wear AR glasses to receive patients. The entire medical treatment process is transmitted in real time through the camera and the network, and a recorder at the other end of the network views the doctor-patient interaction and records.
“My reporter is named Raoul, who is responsible for inputting information into our electronic medical system and observing the entire interaction process. In the middle he can ask questions about details,†explains Dr. Chen. The recorder plays the role of a virtual assistant and watches and listens to the entire process of receiving the patient.
When the device was used for the first time, the recorder provided help for Dr. Chen and made him aware of the potential value of this service. At that time, some patients came to seek medical treatment and claimed that they not only had back pain, shoulder pain, but also chest pain.
(The picture shows Dr. Chen wearing Google glasses. Picture: SutterHealth)
"This is a typical story of a busy doctor. I worry about my patient's chest pain and worry that he may have heart disease. Then he examines the patient, listens to the heart rate, the recorder records at the same time, and the process shows up on Google Glass. He told me: 'Hey, Dr. Chen, the patient has mentioned his shoulder pain and you didn't check there.' I quickly said to the patient, oh, right. I know we are worried about your chest pain, but let me Also check the pain in your shoulders." Technology makes me smarter. I like this.
In addition to helping doctors make better decisions, using Google glasses also makes them more efficient. Doctors do not have to spend more than two hours on medical records after the day-to-day work ends. This leaves a lot of time left. Because notes are recorded in real time, they are more accurate than doctors' after-the-fact memories. As a result, doctors have more time for patient services.
"As of now, this is indeed a very good experience. I used with the patient, the acceptance rate reached 97%." Dr. Chen said. “Over the years, whenever I think about innovation, I always ask myself, 'What will the patient do?' They always surprise me. To be honest, they are always better than me. They are enthusiastic about improving. Once I The patients understand the benefits to both parties and they will not have any doubts."
“Freeing your hands allows you to concentrate. Recall that in the past I had to be distracted by my trifles at work and I was able to concentrate on the patient. It was a truly amazing place,†said Dr. Chen.
Each doctor saves up to two hours a day, a huge efficiency gain for a large organization such as SutterHealth. Dr. Chen said that the organization has 24 hospitals in Northern California and Hawaii, with more than 5,000 doctors and 55,000 employees, treating more than 3 million patients each year.
Google Glass helps doctors to eliminate burnout by giving doctors more leisure time. "This phenomenon is called 'professional burnout' and is an element that we are very concerned about." Dr. Chen said. "In the United States, the proportion of clinicians with burnout is quite high. In different departments, 10-60% of doctors think that they have burnout. In individual departments, this ratio even exceeds 60%."
“This is part of the entire story. It has the ability to provide clinicians with additional medical services to serve more people. Our clinicians are better able to focus on the patient. This is not just a record service. We help patients to more accurately Catching their symptoms also helps doctors make better decisions.â€
This is exactly the vision of the co-founder of Agmedix Ian Shakil. In 2012 he graduated from Stanford Business School. A friend who worked at Google allowed him to experience prototypes before Google Glass went public. He was immediately inspired to invest all his energy to start a business.
(Augmedix co-founders Ian Shakil (left) and Pelu Tran. Picture: Augmedix)
"We want to do something bold and innovative in the medical field, although we can't exactly know what that is." He said. “I resigned from my job at the time to create Augmedix, and then Pelu joined the medical school. We formally established the company in 2012 and started slowly.â€
Since both men decided that Google Glass was an opportunity, they were imagining how doctors would use AR before the product was officially released. When Google Glass is not yet on hand, they used 3D printing to create a model and asked a doctor to wear it during the treatment. "We just got the doctor's acceptance, collected the data and tested it. We will arrange the live reporter to simulate the operation of the glasses and Augmedix," he said.
Shakil said that the company’s current valuation has exceeded US$100 million and nearly 1,000 doctors have established a partnership with Augmedix to use Google Glass during work hours. The company has deployed recorders in India, Sri Lanka, Dominica and the United States.
"This will reshape the patient-physician interaction. We still think that this is just a beginning. We hope to turn medical care into a high-tech platform," said Shakil.
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